cy66's Complete Terms & Conditions

4 Deposit & Withdrawal Policy

All financial transactions on cy66 are completed through designated payment methods. Currently accepted methods are: bKash, Nagad, Rocket, and bank transfer (including major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, and Sonali Bank).

• Deposited funds must come only from a payment method registered in the account holder's name.
• Deposits or withdrawals from third-party accounts are strictly prohibited.
• cy66 reserves the right to complete identity verification before processing a withdrawal request.
• Withdrawals may be temporarily suspended in the case of suspicious transactions.
• Transactions through currency conversion or third-party payment processors are not permitted.

5 Bonus & Promotion Terms

cy66 offers a welcome bonus for new users: a 150% bonus on the first deposit up to a maximum of ৳8,000. For example, if you deposit ৳1,000 you will receive a ৳1,500 bonus and your total balance will be ৳2,500.

• The bonus may be claimed once only.
• Completing the specified wagering requirement is mandatory before withdrawing bonus funds as cash.
• Abusing bonuses through multiple accounts is strictly prohibited.
• cy66 reserves the right to change, suspend, or cancel any promotion.
• Promotional offers apply only to the methods specified in the promotion's terms.

6 Gaming Policy & Fair Play Guarantee

cy66 is committed to ensuring fair play. Our platform features games from world-class game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, PG Soft, and Ezugi.

• The outcome of all games is determined by a Random Number Generator (RNG).
• It is not possible to manipulate or influence game results in any way.
• Records of each game session are retained and can be reviewed in the event of a dispute.
• In the event of a network disconnection, the game's automatic safety protocol activates.
• Any dispute related to a game can be resolved through cy66 support.

7 Prohibited Activities

The activities described below are strictly prohibited on the cy66 platform. Violating these prohibitions may result in account closure and forfeiture of funds:

• Any form of fraud, cheating, or misconduct.
• Coordinated betting or collusion for the purpose of unfairly exploiting bonus benefits.
• Playing games using bots, automated software, or artificial intelligence.
• Using the platform for money laundering or the flow of illegal funds.
• Attempting to access or compromise cy66's systems or security.
• Attempting to access or harm another user's account.
• Creating multiple accounts using false information.

8 Account Suspension & Closure Policy

cy66 reserves the right to temporarily or permanently suspend or close any account at its own discretion and for reasonable cause. Reasons may include:

• Violation of any clause of these Terms.
• Suspicious or fraudulent activity.
• Failure to complete identity verification or provision of false information.
• Self-exclusion at the user's own request.

Prior to account closure, the opportunity to withdraw any legitimate balance will be provided, unless fraud or prohibited activity has been established. Users may also contact support at any time to request closure of their own account.

9 Privacy & Personal Data Protection

cy66 gives the highest importance to the security of users' personal information. Our complete data protection policy is described in detail on our separate Privacy Policy page.

• All personal data is secured through SSL encryption.
• Data is not shared with third parties without the user's consent (except where legally required).
• Information collected for identity verification is stored securely.
• Users have the right to view and correct their personal information.

10 Responsible Gaming

cy66 treats responsible gaming as a core principle. We believe gaming should be enjoyable and should not have a negative impact on anyone's life.

The following features are available on the cy66 platform:

• The ability to set deposit limits.
• The ability to set time limits on game sessions.
• Self-Exclusion — for a set period or permanently.
• Counselling through 24/7 support channels.

For more details, visit our Responsible Gaming page.

11 Limitation of Liability

To the maximum extent permitted by applicable law, cy66 bears no liability for:

• Any financial loss arising from a user's gaming activity.
• Games being interrupted due to loss of internet connection or technical issues.
• Failure of third-party services or payment processors.
• Unforeseen circumstances or force majeure events.

cy66 always strives to provide a safe and reliable service and commits to resolving any technical issues promptly.

12 Changes & Updates to Terms

cy66 reserves the right to amend, change, or update these Terms at any time. Users will be duly notified of any significant changes.

• Continuing to use the platform after changes to the Terms will be considered acceptance of the new Terms.
• Users are advised to review this page regularly.
• Updated Terms will take effect from the date of publication.

13 Contact & Dispute Resolution

For any questions, complaints, or disputes regarding these Terms, please contact our support team:

• 24/7 Live Chat — via the chat window on the platform
• Email: [email protected]
• Support is available in both Bengali and English.

cy66 commits to considering all complaints fairly and impartially and strives to provide resolution promptly.