cy66's Privacy Policy
Your personal information is completely safe with us. We handle your data in compliance with SSL encryption and strict privacy standards.
Introduction & Scope
cy66 ("we", "us", or "platform") treats your privacy as a top priority. This privacy policy describes what information we collect when you use cy66's website and services, how we use it, who we share it with, and how we keep it safe.
This policy applies to all cy66 services, sections, and user interactions — including every part of the platform such as live casino, slot games, and cricket betting. By using cy66's services, you are considered to have consented to the terms of this privacy policy.
What Information We Collect
cy66 collects only the information necessary for the proper operation of the platform, security, and providing you with the best experience. Collected information falls into two main categories:
Information You Provide Directly
Information you provide yourself during registration and account management:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- Payment method details (bKash, Nagad, Rocket, bank account)
- Documents required for identity verification (KYC)
- Content of communications with the support team
Automatically Collected Information
Information generated technically while you use the service:
- IP address and device type
- Browser information and operating system
- Login and logout times
- Game play history and betting transactions
- Session cookies and first-party analytics data
- Navigation behaviour on the platform
Purpose of Using Your Information
cy66 uses collected information only for the legitimate purposes listed below. No information is used for unnecessary purposes.
3.1 Account Management & Service Delivery
Information is used to create and manage your account, verify your identity (KYC), process deposits and withdrawals, and ensure uninterrupted access to gaming services. Financial information is essential for completing transactions via bKash, Nagad, Rocket, or bank transfer.
3.2 Security & Fraud Prevention
Information is analysed to prevent unauthorised access, detect suspicious transactions, prevent money laundering (AML), and ensure responsible gaming. Date of birth is used for age verification to ensure no one under 21 can access the platform.
3.3 Customer Support
Your account information and communication history are used to provide support via 24/7 live chat and email, so that fast and effective solutions can be delivered.
3.4 Service Improvement & Analytics
Anonymous aggregate data is analysed to improve our platform's performance, user experience, and technical infrastructure. No individual can be identified from this analysis.
3.5 Legal Compliance
Information may be retained and disclosed to comply with applicable laws, regulations, and directives from regulatory authorities. In such cases, cy66 always discloses only the minimum information required.
Information Sharing & Disclosure
cy66 never sells your personal information. Information may be shared with third parties only in the following limited and controlled circumstances:
Payment Processors
The minimum necessary financial information is shared with bKash, Nagad, Rocket, and banking infrastructure service providers to complete transactions. These partners have their own strict privacy policies.
Technology Service Providers
Trusted technology partners engaged to operate the platform — such as cloud hosting and security services — operate under strict confidentiality agreements.
Legal Requirements
Information may be provided in response to a court order, government directive, or lawful request from a law enforcement agency. This is always kept to the minimum extent required.
Fraud Prevention Agencies
Anonymous or summarised information may be shared with specialist agencies to prevent fraud and illegal activity, ensuring the safety of all users.
Cookies & Tracking Technologies
cy66 uses cookies to ensure the functionality of its services and to improve the user experience. Cookies are small text files stored in your browser.
Essential Cookies
These cookies are essential for login sessions, security tokens, and the basic functionality of the platform. Without them, the service does not work properly.
Functional Cookies
These cookies are used to remember your preferred language, display settings, and other personalised experience preferences.
Analytics Cookies
First-party analytics cookies are used to measure traffic on the platform and understand user behaviour. This information is analysed in anonymous aggregate form.
You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some parts of the platform to not work properly.
Data Security Measures
cy66 uses industry-standard technology and practices to protect your information. Security is a central pillar of our platform.
SSL Encryption
All data transmissions are protected by 256-bit SSL encryption, which keeps your information unreadable while in transit.
Secure Servers
Data is stored in a secure and controlled environment. Access to servers is strictly restricted and regular security audits are conducted.
Password Protection
Passwords are never stored directly — only encrypted hashes are stored. Enabling two-factor authentication (2FA) is recommended.
Around-the-Clock Monitoring
Suspicious activity is monitored 24/7 through automated systems and a trained team, and swift action is taken when needed.
Data Retention Period
cy66 retains your information only for as long as necessary. Retention periods differ depending on the type of information:
Account & Transaction Information
For active accounts, information is retained for the duration of the account. Even after an account is closed, financial transaction records must be retained for a specified period in accordance with legal obligations. After that period, information is securely deleted or anonymised.
Support Communications
Customer support conversations are retained for a defined period to resolve issues and improve service quality. Unnecessary older logs are deleted on a regular basis.
Anonymous Analytics Data
Anonymous statistical data that cannot be directly linked to you may be retained long-term for service improvement purposes. This is not considered personal information.
Your Rights & Choices
As a cy66 user, you have several important rights over your own information. We are committed to respecting these rights.
Right to Access
You can request details of the information we hold about you at any time. We will provide you with a full report within a reasonable time.
Right to Correction
If your account contains incorrect or outdated information, you can have it corrected. This can be done by contacting the support team or through your account settings.
Right to Deletion
Beyond legal obligations, you can request the deletion of your account and associated information. Some information may need to be retained due to active transactions or legal requirements.
Right to Data Portability
You can download a copy of your personal information in a common format. We will make every effort to fulfil this request.
To exercise any of the above rights or if you have any questions, please contact our support team. After verifying your identity, we will process your request as quickly as possible.
Protection of Minors' Information
cy66 is for people aged 21 and over only. We do not knowingly collect or retain information from anyone under 21. The age verification process during registration is mandatory.
If we have reason to believe that a minor's information has been collected by mistake, we will immediately suspend that account and permanently delete the associated information.
Policy Changes & Updates
cy66 may update this privacy policy from time to time. Changes may be made due to changes in the service, adoption of new technology, or legal requirements.
Notice of Changes
If any significant changes are made, we will update the effective date at the top of the page and actively notify registered users by email or through the platform. Continued use of the platform after an update means you consent to the new policy.
If you would like a previous version of the policy, please contact our support team — we will endeavour to provide it from our archive.
Contact & Privacy Enquiries
If you have any questions about this privacy policy, any requests regarding your information, or any concerns, please contact our support team. We are able to provide assistance in both Bengali and English.
Contact Methods
cy66 aims to respond promptly after receiving your request. For complex data protection requests, identity verification may be required.